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Questions and answers

The things customers ask us most.

How do I add balance?

Your wallet is topped up by our team after you pay. Write to us through the links at the bottom of the page and we add the balance. Automatic payment will come later.

How long does an order take?

Every service shows its own time, from instant to a few hours. The reply appears in My orders as soon as the supplier answers. You can also connect Telegram and get the reply there.

What happens if an order is rejected?

The money goes back to your balance automatically. You can see it in your wallet history.

Can I cancel an order?

Once an order is sent to the supplier it often cannot be stopped. If you made a mistake, write to us quickly. Please read the Refund Policy for the details.

Where do I type the IMEI?

On the order form that opens when you press Order. You can send up to 50 IMEI numbers at once, one on each line. Check them well: a wrong IMEI is the customer's responsibility.

How do I connect Telegram?

Sign in, open Account > Telegram, press Connect Telegram and press Start in the bot. After that, the reply of every finished order is sent to you there.

I forgot my password. What do I do?

Press Forgot password on the login page and type your email. We send you a link that works for 1 hour.

Is my account safe?

Yes. You can turn on the 2-step login, add a Master PIN that is asked on every order, and see the list of your recent sign-ins.

Do you have an API for resellers?

Yes. It uses the common Dhru Fusion format, so most reseller panels can connect. Read the API page for the steps.

Did not find your answer? Sign in and use the help links on your dashboard.