Terms of Service

These terms explain how you may use UnlockerHub. By creating an account or placing an order you agree to them. Please read them once; they are short.

1. What we do

UnlockerHub sells digital services: device unlock and status checks by IMEI or serial number, server services (such as tool credits and account top-ups), and remote tool rentals. We buy these services from third-party suppliers and resell them to you. We are not the manufacturer of any device or tool, and we are not connected to any phone brand.

2. Your account

• You must be at least 18 years old, and the details you give must be true.
• Keep your password private. Turning on 2-step login is strongly recommended. Everything done with your account is treated as done by you.
• One person or business per account. Do not share your account or sell access to it.
• We may suspend or close an account that is used for fraud, abuse or anything illegal, and we may keep any balance we are legally allowed or required to keep.

3. Placing orders

• The price you see when you order is the price you pay. It is taken from your wallet balance at once.
• Delivery times are estimates. Some orders finish in minutes, others take days. A supplier can be slow or unavailable, and we cannot promise a time.
• You are responsible for the details you enter (IMEI, serial number, username, network, and so on). Check them before you order. An order placed with wrong details can fail or be completed for the wrong device, and a completed order cannot be refunded.
• You may only use our services on devices and accounts that you own or that you are allowed to work on. Do not order for stolen, lost or blocked-for-fraud devices. We may refuse or cancel any order we think breaks this rule.
• The result a supplier gives (a code, a message, a rejection) is final. We pass it on to you as we receive it.

4. Wallet balance

• Your balance is prepaid credit for buying services on this site. It is not a bank account, it earns no interest, and it cannot be transferred to another customer.
• Every change to your balance is recorded and visible to you in your wallet history.
• Money added to your wallet is used for purchases. Our Refund Policy explains what is returned and when.

5. Fair use

• Do not try to break, overload or probe the site, and do not use automated tools except through an official API we have given you access to.
• Do not place orders to test the supplier or to resell our results in a way that harms us or other customers.
• Customers in a reseller group get special prices. These prices are for your own use or for reselling to your own customers, not for publishing.

6. When things go wrong

The services are provided "as is". We work hard to deliver them, but we do not promise that every order will succeed or that a supplier will always be available. Our responsibility for any order is limited to the amount you paid for that order. We are not responsible for loss of data on a device, a device that stops working, or any indirect loss. Unlocking, repairing or changing a device always carries some risk, and you accept that risk.

7. Changes

We may change these terms or our prices from time to time. Prices on existing, already-placed orders do not change. If you keep using the site after a change, you accept the new terms. The date at the top shows when this page was last updated.

8. More

Please also read our Privacy Policy and Refund Policy. They are part of these terms.

Contact us

Questions about this page, or about an order? Use the help links on your dashboard after you sign in.