Refund Policy
Last updated: 8 October 2026
Our services are digital and the work is done by outside suppliers, so refunds follow clear rules. In short: if an order fails or is rejected, you get your money back automatically. If it is completed, it is final.
1. Rejected or failed orders: refunded automatically
- If a supplier rejects your order, or the order fails, the full price is returned to your wallet balance automatically, usually within seconds. You do not need to ask.
- The reason (for example "Rejected by Admin" or "Order found with status: Failed") is shown on your order.
- The refund appears in your wallet history, and you can use it for any other order right away.
2. Completed orders: final
- When an order shows Completed, the service has been delivered and it cannot be refunded.
- This includes orders where the details you entered (IMEI, serial number, username, network) were wrong or belonged to another device or account.
- A result that is not what you hoped for (for example, a device that still cannot be used because of a reason outside the service you bought) is not a failed order.
3. If you think a completed order is wrong
If a completed order did not do what the service description says, contact us within 48 hours with the order number. We will check it with the supplier. If the supplier confirms that the service was not delivered, we will refund the order to your wallet.
4. Orders that take too long
Delivery times are estimates. If an order is much slower than the time shown on the service, contact us with the order number and we will chase the supplier. We do not refund an order only because it is slow, but we can cancel it for you if the supplier has not started it.
5. Duplicates and mistakes
- The site blocks a second identical order while the first is still in progress.
- If you ordered the wrong service by mistake and the order has not been sent yet, tell us at once: we can cancel it and refund it. Once an order has been sent to the supplier, it follows the rules above.
6. Refunds go to your wallet
Refunds are returned to your wallet balance on this site, not to the card, crypto account or bank account you used to add the money. Your wallet balance is prepaid credit for services here. If you want money you added but never used to be paid out, contact us and we will look at it case by case.
Contact us
Questions about this page, or about an order? Use the help links on your dashboard after you sign in.